Effective Date: 07/06/2025
At Age International Hotel (“we,” “our,” “us”), we are committed to providing you with a seamless and enjoyable booking experience. If for any reason you are dissatisfied with your reservation or experience, this Refund Policy outlines the conditions under which you may request a refund.
1. Reservation Cancellations
- Standard Cancellations: If you wish to cancel your reservation, you must do so within [Insert time frame, e.g., 24, 48, or 72 hours] prior to the scheduled check-in date for a full refund.
- Late Cancellations: If you cancel after the [Insert time frame] deadline, you may be charged a cancellation fee, which will be deducted from the refund amount. The fee will be [Insert fee, e.g., 1 night’s stay or a fixed amount].
- No-Show Policy: If you do not show up for your reservation and have not notified us in advance, you will not be eligible for a refund.
2. Refund Process
- Refund requests are processed after we have confirmed the cancellation and the payment method used for the booking.
- Refunds will be issued to the original payment method used for booking. Please note that it may take [Insert time frame, e.g., 5–10 business days] for the refund to appear in your account, depending on your bank or payment provider.
3. Non-Refundable Reservations
Some special rates or promotional offers may be non-refundable. These will be clearly marked at the time of booking, and no refunds will be issued for cancellations, modifications, or no-shows under such rates.
4. Booking Modifications
- If you wish to modify your reservation (e.g., change your check-in date or room type), we will do our best to accommodate the changes based on availability.
- If the modification results in a price difference, you may be required to pay the additional cost or will receive a refund for the reduced rate, as applicable.
- Any changes to your booking are subject to the policies of the original rate plan selected.
5. Refunds for Issues During Stay
- If you experience issues with your accommodation or services during your stay, please notify our front desk or management team immediately. We will make every effort to resolve the issue.
- If we are unable to resolve the problem to your satisfaction, you may be eligible for a partial refund or compensation, depending on the circumstances. Refunds in such cases are handled on a case-by-case basis.
6. Force Majeure
In the event of natural disasters, government actions, strikes, or other events beyond our control, we may need to modify or cancel your reservation. In these cases, we will provide you with a full refund if we are unable to accommodate your stay.
7. Refund Exceptions
Refunds may not be provided under the following circumstances:
- Failure to check in on the scheduled date without prior notice.
- Early departure or shortened stay after check-in.
- Non-compliance with the hotel’s terms, policies, or behavior that disrupts other guests’ stay.
8. Contact Us for Refund Requests
To request a refund or inquire about your reservation, please contact us at:
Age International Hotel
Email: contact@ageinternationalhotel.com
Phone: +234 (811) 194 8158
Address: 25 Aruba Qrts, Sagamu, Ogun State
We recommend reaching out as soon as possible to allow us to process your request quickly.
9. Changes to This Refund Policy
We may update or modify this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically for any updates.
